My problem is started a couple weeks ago, all my Adobe apps that I use (Photoshop, Illustrator, InDesign) are frozen, when try to export my work and click to Save button. With command + S I can save the .psd, .ai, .indd file but the exporting dosen't work. I'm working on Macbook Pro 2020, laptop and the apps are up to date.
Last time when I was in this trouble I deleted all the apps and the Creative Cloud and it solved this problem. This takes too much time and all my preferences are gone. Now I tried to repair the CC, but it doesn't help.
Does anybody know a better solution for this problem?
reset your preferences,
I'll try it, thanks!
you're welcome and post follow-up whether successful, or not.
I tried it but it doesn't help. Sometimes this problem is go away when is restart my laptop several times or repair the Adobe Cloud app (also several times).
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials