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Adobe Capture shapes appearing in online library, but not my linked apps

New Here ,
Dec 05, 2016

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this is super frustrating.

I have made a set of shapes with the ios Capture app.

I am logged in with the same details on OSX and the shapes do not appear anywhere. No linked libraries, nothing.

I have a link to the shapes on a web Library, with all the shapes, but for the life of me I cannot find these anywhere in my desktop apps. wtf is going on? Have I missed something?

I've lost a few hours trying to troubleshoot this and am tearing my hair out.

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File sync

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Adobe Capture shapes appearing in online library, but not my linked apps

New Here ,
Dec 05, 2016

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this is super frustrating.

I have made a set of shapes with the ios Capture app.

I am logged in with the same details on OSX and the shapes do not appear anywhere. No linked libraries, nothing.

I have a link to the shapes on a web Library, with all the shapes, but for the life of me I cannot find these anywhere in my desktop apps. wtf is going on? Have I missed something?

I've lost a few hours trying to troubleshoot this and am tearing my hair out.

Topics

File sync

Views

150

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
David__B LATEST
Adobe Employee ,
Jan 13, 2017

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Hey Jeremy,

They should appear in the Library panel within the desktop apps, so long as your have the same Library selected, and everything has synced successfully.

  • I'd confirm they appear online in a browser, showing they synced from the iOS device Adobe Creative Cloud
  • Then open the Library panel within the desktop products and ensure syncing is turned on (from the bottom right-hand corner of the panel with the Creative Cloud icon there) and that the same Library is selected at the top.

Best,

- Dave

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