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Adobe CC app overheating MacBook Pro

Community Beginner ,
Nov 21, 2019

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Hi,

 

I dont know if only I have the problem. But the CC app is using 90% of my CPU on the new OS Catalina and is causing overheating my notebook. Does anyone can help?


Thanks.

 

Swenia

Johnadowney2, I would encourage you to open a support case so the cause of the excessive processing can be identified. You can begin a chat session at https://helpx.adobe.com/contact.html.

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Creative Cloud, File sync

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Adobe CC app overheating MacBook Pro

Community Beginner ,
Nov 21, 2019

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Hi,

 

I dont know if only I have the problem. But the CC app is using 90% of my CPU on the new OS Catalina and is causing overheating my notebook. Does anyone can help?


Thanks.

 

Swenia

Johnadowney2, I would encourage you to open a support case so the cause of the excessive processing can be identified. You can begin a chat session at https://helpx.adobe.com/contact.html.

Topics

Creative Cloud, File sync

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Most Valuable Participant ,
Nov 21, 2019

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A busy CPU can make a computer get hot. This is by design, and is not overheating. If a computer overheats, because of a fault, it will automatically shut down.

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Community Beginner ,
Nov 21, 2019

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Yeah but when the fan is on all the time its really annoying. 

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New Here ,
Jun 08, 2020

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I agree with you. After using a PC for up to 9 hours straight, it will definitely be hot. Adobe might not be the problem here. 

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Adobe Community Professional ,
Nov 21, 2019

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You can shut the Creative Cloud app down and also stop it from starting with the system.

 

To di that you open the CC DTA preferences by clicking the Gear icon in the upper right of the window.

 

2019-10-29 23_08_30-Creative Cloud Desktop.png

And shut down the Auto Update option.

And also these options.

 

2019-10-29 23_11_21-Creative Cloud Desktop.png

 

And finally when you have done all that shut the CC DTA down.

 

2019-11-02 10_01_34-Creative Cloud Desktop.png

 

2019-10-29 08_48_01-Creative Cloud Desktop.png

 

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Community Beginner ,
Nov 21, 2019

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Thanks, but thats not solving my problem. Im a graphic designer and using the CC apps almost all day. And before upgrading to catalina it wasnt a problem.

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Adobe Community Professional ,
Nov 21, 2019

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Are you talking, Writing, about certain Creative Cloud programs like Premiere Pro, Illustrator and the like or the actual Creative Cloud Desktop App?

 

Please use the actual Names of the programs because when you use the CC App phrase it sounds like you are only talking, Writing, about the Desktop Application.

 

As to your Mac overheating as stated above if it does actually Overheat the system will shut down to prevent damage to your computers internal parts.

If you are talking about the system getting hot that is a problem with the cooling system on All Mac notebooks. Its been like that for years since Apple traded Function for Form with the sleek case design and the minimal airflow through the system.

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Adobe Employee ,
Nov 21, 2019

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To add to Just Shoot Me's response, Sweniat, you may also want to look into having your MacBook cleaned.  I know I have to remove dust and other particles from my MacBook Pros periodically.  If you find you are unable to clean it sufficiently, then I would recommend taking it into to be serviced.  If you have Applecare, then you can likely just take it to an Apple Store or authorized service center, and they may even be able to clean it while you wait.

 

Certain protective cases can also cause the MacBook Pro to overheat, so if you do have the MacBook Pro in a case, you may also want to look at removing the case to see if it helps.  If successful, then you may want to look at purchasing a laptop sleeve for protecting the laptop during travel.

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New Here ,
Apr 16, 2020

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I just recently upgraded to Catalina. I also had just recently added Adobe Creative Cloud (offered to all employees for home and business use recently) to get the full version of Acrobat for very occasional work with mult-layer pdfs.

 

Even without any Adobe apps running, when my Mac would sleep the screen, the CPU would spike. When I woke it up, CPU usage would appear to be normal. Finally, I thought to try to disable everything Adobe was running in the background, which turned out to be no fewer than 7 (maybe more?) processes, as identified by the icon in Activity Monitor. I also disabled everything from the settings, and by dropping down to the command line to run this command:

launchctl unload /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

 

After all that, and a reboot, my Mac sleeps quietly. So, it's nothing to do with the mac, or dust (I had recently upgraded the SSD inside, and cleaned out what little accumulation there was)--it's a problem with Adobe's background processes (maybe to do with syncing documents from the cloud.. which I have zero of) that's spiking the CPU, maybe it's something else. But it sure isn't what it's supposed to be doing.

 

Now, when you're actively working on something, maybe that will spike the CPU and keep it there, making the machine hot. But it shouldn't do that when the apps are idle, and especially not when you aren't actually running any Adobe apps.

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Most Valuable Participant ,
Apr 16, 2020

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Explorer ,
May 16, 2020

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See my post below - adding fans masks the problem with Adobe's software.  Adobe needs to fix CC, not force customers to fix their problem. 

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Most Valuable Participant ,
May 17, 2020

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Fans are normal and healthy. What is this obsession with saying they are some kind of fault?? I love to hear the fans, it means I'm getting the power I paid for. Should Adobe cripple their software to run slower, so it doesn't turn on the fan that is there for the job?

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Explorer ,
May 18, 2020

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Not what I meant. The fans shouldn't be coming on at all if you're not
even using Adobe's software (e.g., application manager running in the
background). Again, I use heavy CPU load music software and even with
multiple tracks and VST instruments loaded and running, the MBP stays
cool. What is more, there's no reason for a new model, well-equipped
laptop to overheat and require fan cooling when only working with a small
(<26MP) 2D image file. My old 2008 MBP handled larger files with the
standalone LR program just fine. Does that help clarify?

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Most Valuable Participant ,
May 18, 2020

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I do agree that if you aren’t using the app then it shouldn’t be taxing the machine. If you ARE working I’d rather hope for fans. Recent software releases use GPU more and more, and they are a major heat source. Comparisons with older software and hardware which couldn’t work as hard do t seem useful; Adobe and Apple have both worked hard so they can heat up your Mac. The only alternative seems to be Adobe agreeing to cripple their software. Maybe a new feature in PS 2021 “avoids GPU and holds back CPU to avoid distressing fan noise - now slower than ever!”

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Explorer ,
May 16, 2020

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Interestingly, I'm using the last standalone version of LR and my wife and I both have MBP 16" 2019 laptops.  My machine has been cool since day one.  My wife just received hers and after installing Adobe CC, I was shocked that her machine was almost too hot to touch.  Thought it might be a defective laptop. Then after my old LR stopeed working and needed to download the CC application manager, my machine also overheated.  Guess what?  No CC for us!!  Sloppy coding.  As I write this the application manager is running in the background and my CPUs are abve 65C!!  I'm not a pro photographer and there are so many good (free!) photo editing apps, this just sealed Adobe's fate w/ me.

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Adobe Employee ,
May 19, 2020

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Johnadowney2, I would encourage you to open a support case so the cause of the excessive processing can be identified. You can begin a chat session at https://helpx.adobe.com/contact.html.

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New Here ,
Jun 08, 2020

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Hey, I have a 16inch Mabook Pro as well...used windows all my life ...& was having same issue...the fans would ramp up to 100% speed..& temps would hover around 80C......today I did a little digging...& here's a list of things i changed which helped me...


1) Turn off face detection...Lightrrom Classic>>Catalog Setting>>Metadata>>Face detection

2) Turn Off Address Lookup...Same path as face detection

3) Enabled GPU usage...Lightrrom Classic>>Prefrences>>Performance>>Use Graphics processor>>Custom & then enable both options below it
4) I have set Camera RAW Cache to 32Gb & Video Cache to 5 Gb

5) Lightrrom Classic>>Prefrences>>Import Options>>turn off the option to replace embeded views with standard previews

 

 

After this let lightroom idle for 2-3 mins....go to activity monitor your LR CPU usage should be below 10% ....if it's still above that I suggest to get in touch with Adobe representative & start a case.

Good day!

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