Copy link to clipboard
Copied
Hello Community,
I am having an odd issue. I have Adobe CC Installed on my desktop system and a Microsoft Surface. I have been using the CC File storage space provided by Adobe on the desktop for a few months. I installed CC on the Surface, the files synced and I can see them locally on the Surface. However, when I logged back on to my desktop, I could no longer see the files locally. I can see them on the Surface and through the web interface on my desktop, but I can't see them locally. Strangely, the Surface seems to have added an underscore after the username. I believe this is why they aren't syncing, but I've tried logging out and back in, rebooting both systems, etc. and it doesn't help.
Any help would be greatly appreciated!
Copy link to clipboard
Copied
Hello,
The files which you save on the cloud generally show under Creative Cloud File on the machine which is a local copy. I am not sure if you are referring to any other location.