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Adobe Creative Cloud - Assets

Community Beginner ,
Jan 14, 2018

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Hi, I had a collaboration folder with someone who I haven't spoken to in a while. She was still a collaborator until today or recent (I guess), I didn't really bother to check. We had a shared folder where we were supposed to make music together (professionally) but she kind of stopped (she's also no longer a collaborator, I just checked). However the folder was full of my files (audio, pdf, etc) and all of the sudden all files are missing except for the Logic Pro project files. Only Logic Pro project files remain literally everything else just disappeared. Also the missing files are not in the archived files area... PLEASE HELP!!

Also, in 'archived' I have thousands of files that end with '.undo' and have weird names. I have no idea what these are? Does someone know?

Thank you very much, I really hope someone can help!!!

Screen Shot 2018-01-14 at 20.38.02.png

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Adobe Creative Cloud - Assets

Community Beginner ,
Jan 14, 2018

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Hi, I had a collaboration folder with someone who I haven't spoken to in a while. She was still a collaborator until today or recent (I guess), I didn't really bother to check. We had a shared folder where we were supposed to make music together (professionally) but she kind of stopped (she's also no longer a collaborator, I just checked). However the folder was full of my files (audio, pdf, etc) and all of the sudden all files are missing except for the Logic Pro project files. Only Logic Pro project files remain literally everything else just disappeared. Also the missing files are not in the archived files area... PLEASE HELP!!

Also, in 'archived' I have thousands of files that end with '.undo' and have weird names. I have no idea what these are? Does someone know?

Thank you very much, I really hope someone can help!!!

Screen Shot 2018-01-14 at 20.38.02.png

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Adobe Community Professional ,
Jan 15, 2018

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Community Beginner ,
Jan 16, 2018

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Are you on a Windows or Mac? If Windows, your files are probably in your Trash Can. I posted a similar question, but found my files there. Do you know when they were removed/deleted? Mine were 1/11 around 9:30 PM Pacific. I still need to know why it happened.

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Community Beginner ,
Jan 16, 2018

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Hi! Thanks for answering. I’m using Mac. the files were just missing one day to the next. No notification, nothing. The weird thing is only my “Logic Pro X” project files remained, all others (jpg, pdf, audio files etc) just disappeared. And they are also not in ’archived‘. At the moment I’m really not comfortable with using adobe cloud if files just randomly disappear without any sign. Somebody from Adobe in the chat just said ”sorry, your files are gone, nothing we can do. Maybe keep a hard copy of your files“, which kind of surprised me. The whole point of cloud services are garantee that your files are safely backed up on servers...

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David__B LATEST
Adobe Employee ,
Jan 16, 2018

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Hi Jon Skip,

When you say you checked the archive you're referring to here correct?

Adobe Creative Cloud

Also, as J Hyry suggested, please check your recycle bin or trash on your computer

If you're still unable to find the files could you share the name and date for some of the files which disappeared and I'll see what I can find out.

Thanks,

- Dave

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