Highlighted

Adobe Creative cloud causing huge battery drain issues!

Community Beginner ,
Feb 12, 2018

Copy link to clipboard

Copied

I had been looking to get Adobe XD and so installed it to my surface book 2. Since then I noticed that I had a huge battery drain occurring even when the laptop was in sleep mode! I literally went from 100% down to 76% in the space of a morning without ever even opening the lid of the laptop. Luckily this is a brand new surface book 2 and I could track exactly when the battery drain started happening as I haven't installed much at all yet.

I literally ran the trial of XD while having a coffee and learning session on Sunday and my battery, which typically lasts all day, was in power saving mode after just 3 hours! Given that XD doesn't use the 1050 gpu and nothing else was being used this is insane! Needless to say I uninstalled Creative cloud and XD but, lo and behold the problem persisted. This had me baffled until I found out that un-installing creative cloud does not in fact un-install the drivers and services that were installed with creative cloud. This includes the actual culprit, which is the updating and software verification service. For whatever reason (given that my system is showing relatively low cpu usage) this service was literally draining 1% of my battery every few minutes! Giving a laptop with two batteries an expected life of just 4 hours! Whether in use or not!

I have since manually nuked the service and lo and behold my battery is now back to normal. I can't see how Adobe don't now about their services doing this and when I look at the forums I find many many Mac users complaining about exactly the same issues with the services that Adobe CC installs on their macs. Needless to say I am not going to be using any Adobe products until they sort out this nonsense. I mean for one thing why would a service be draining a battery to begin with? What the heck is it doing given that it seems to be running completely independently of the software it's supposed to be interacting with i.e. Creative cloud!

Topics

File sync

Views

8.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Creative cloud causing huge battery drain issues!

Community Beginner ,
Feb 12, 2018

Copy link to clipboard

Copied

I had been looking to get Adobe XD and so installed it to my surface book 2. Since then I noticed that I had a huge battery drain occurring even when the laptop was in sleep mode! I literally went from 100% down to 76% in the space of a morning without ever even opening the lid of the laptop. Luckily this is a brand new surface book 2 and I could track exactly when the battery drain started happening as I haven't installed much at all yet.

I literally ran the trial of XD while having a coffee and learning session on Sunday and my battery, which typically lasts all day, was in power saving mode after just 3 hours! Given that XD doesn't use the 1050 gpu and nothing else was being used this is insane! Needless to say I uninstalled Creative cloud and XD but, lo and behold the problem persisted. This had me baffled until I found out that un-installing creative cloud does not in fact un-install the drivers and services that were installed with creative cloud. This includes the actual culprit, which is the updating and software verification service. For whatever reason (given that my system is showing relatively low cpu usage) this service was literally draining 1% of my battery every few minutes! Giving a laptop with two batteries an expected life of just 4 hours! Whether in use or not!

I have since manually nuked the service and lo and behold my battery is now back to normal. I can't see how Adobe don't now about their services doing this and when I look at the forums I find many many Mac users complaining about exactly the same issues with the services that Adobe CC installs on their macs. Needless to say I am not going to be using any Adobe products until they sort out this nonsense. I mean for one thing why would a service be draining a battery to begin with? What the heck is it doing given that it seems to be running completely independently of the software it's supposed to be interacting with i.e. Creative cloud!

Topics

File sync

Views

8.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 23, 2018

Copy link to clipboard

Copied

Greetings:

​Sincere apologies for the delayed reply on this post.

My team and I are investigating and will follow up with any findings.

​Cheers!

​Nina

​XD Community Quality Manager

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 27, 2018

Copy link to clipboard

Copied

Hi Peter,

Sorry to hear about your difficulties. I've seen some reports of this in the past but typically the reason for this is that file sync is running in the background. If you would be willing to reinstall the Creative Cloud app and test I'd be happy to share the issue with engineering if it's something you can reproduce. I'd want to ensure file sync is turned off if you're not using it and we would need to confirm it's the Creative Cloud app from a process like described here: http://www.zdnet.com/article/windows-10-tip-hunt-down-battery-draining-apps/

Windows 10 tip: Hunt down battery-draining apps | ZDNet

You can shut file sync off from the Creative Cloud preferences (turned on in my case)

sync_on.jpg

Best,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 11, 2018

Copy link to clipboard

Copied

Didn't seem to help! Only removing the service seems to help. I have my wifi set to disabled when the laptop sleeps too. So the service doesn't even seem to care if it's actually connected to anything in the first place!

Hopefully this helps your dev team narrow the issue. The service just seems to act like some rogue process that ignores any kind of sane behaviour. Once it's installed it just runs forever unless killed and drains battery. I think i mentioned in my original post that it doesn't even uninstall when you remove creative cloud!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

I've had the same problem with significant battery drainage from using Adobe Creative Cloud, Adobe After Effects CS6 and Adobe After Effects CC 2017-2018. I want to start back using adobe products so how did you remove the service and lo like you mentioned in the post?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 17, 2018

Copy link to clipboard

Copied

So is this problem resolved yet? I'd like to install CS on my Windows laptop but based on the feedback here and elsewhere online I am thinking that's a poor idea if battery life matters to me and I don't want to spend a lot of time removing CS manually like the original poster.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Sep 17, 2019

Copy link to clipboard

Copied

I just bought a new 2019 Macbook Pro and find the battery has been going down really really fast since installing Adobe and using Premiere Pro. I mean I understand its a hefty program and so is video editing, but I'm just surprised at how fast the battery is draining. Perhaps what your describing is the issue still.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 19, 2019

Copy link to clipboard

Copied

I just got a 2019 mac and am having the same issue. Please help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 17, 2019

Copy link to clipboard

Copied

same thing with the 2019 Microsoft surface book

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 23, 2019

Copy link to clipboard

Copied

Same thing happening with me on my hp laptop. completely drained in 3 hrs. Normal battery life is atleast 9 hrs. Havent found a way to stop the drain yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 26, 2019

Copy link to clipboard

Copied

Same thing here, any fix yet? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 03, 2019

Copy link to clipboard

Copied

Having the same issue here on brand new 2019 Dell Inspiron 7000 15. I literally had the laptop plugged in and Adobe Creative Desktop service drained my battery faster than the laptop could charge. I was surfing the internet with no other applications open and all of the sudden my laptop shut off out of nowhere. My first thought was why was my 1 day old laptop shutting off like that. Then when I turned it back on support services alerted me that my battery was at 1%. Finally getting back into windows I looked at what processes used what percentage of the battery. I'm surprised to find that Adobe Creative Desktop simply running in the background was using 70% of the battery. Thats a real software flaw and needs to be fixed. This is disappointing Adobe, because I've been using your products for 25 years even running a media consulting firm for four years solely off your software. I exited out of the Adobe Creative Desktop service in my system tray and in under 10 minutes my battery is back up to 40% from 1%. Thats ridiculous adobe, better get right because I utilize your software for my degree program in school and cannot afford for your app to destroy my battery in a brand new laptop.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 14, 2019

Copy link to clipboard

Copied

Has adobe done anything with this???

 

Have there been any updates? Creative Cloud is unusable with these conditions. 

 

We need to be able to download the software independently without the need for creative cloud

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 06, 2020

Copy link to clipboard

Copied

I disabled the sync setting in CC and am not running any programs and my battery drained 50% in 30min! Only started happening after updating Photoshop, Illustrator, InDesign, Bridge & Lightroom yesterday.

Moving from meeting to meeting with charger in tow is unreasonable. Adobe has to address this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...