Adobe creative cloud constant notifications of a file that cannot be synced

New Here ,
Jun 20, 2021 Jun 20, 2021

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my Creative Cloud is trying to sync a file that no longer exists.
It's really frustrating because I cannot delete the folder that is unable to sync, and I've erased that .proj (base 2021 T2) from my cloud and I don't know why it tries to keep syncing it.
I've tried uninstalling premiere and re intalling it, but it won't work.
Even with premiere uninstalled, this folder "Adobe Premiere Pro Captured Video" keeps appearing and trying to sync.
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6677898765432_1-1624210502942.png

 

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File sync

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Adobe Community Professional ,
Jun 20, 2021 Jun 20, 2021

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Possibly related:

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 20, 2021 Jun 20, 2021

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sadly pausing and re syncing did not work.

Also when it says "avoid the following characters" I just don't know where those characters are and why this file is creating itself over and over.

The name of the file with the problem is "Base 2021 T2" and I can not edit it because windows says that file does not exist.

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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