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Hello,
i'm stuck on this issue: suddenly ACC Desktop has stopped to sync files with no errors, on 2 machines (W10).
I tried:
Nothing seems to "awake" the sync.
I always have 2 buttons on Assets -> Files panel: "Open Folder" and "View on web"
Can I provide some logs, db files to focus the real problem?
(Fonts are synced)
Than you in advance.
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Hi Diego_kkk,
Please refer the help documents shared:
Error: "Unable to sync files" to the Adobe Creative Cloud
Adobe Creative Cloud desktop app | Unable to turn on file sync
Adobe Creative Cloud File Sync | Known issues
Hope these help.
Feel free to update the thread for any other query.
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Hi,
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Moving to File Hosting, Syncing, and Collaboration
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Hi Diego,
Sorry to hear about your difficulties. I haven't heard of this exact scenario before. A few more questions
- Has sync worked in the past?
- Is sync turned on in the Creative Cloud app preferences?
- If you open Task Manager do you see a CoreSync.exe process running?
- Do you have any other software running which might interfering/restricting that process, Anti-virus etc.?
- Do all of the files within the Creative Cloud Files have little green checkmarks, or do they just look like any other folder?
- Is the computer on a domain?
- Do you have full local administrative rights?
Thanks.
- Dave
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Hi David,
following the Adobe guides and getting help on Adobe Support, i had to inspect every point that you mentioned, but what i always thought was that such issues can't occur in 2 different machines, in different places and with different connection settings, at the same moment if the problem was related to system.
So I tried setting up a new Adobe ID and everything started again to work properly.
(I don't know if resetting the ID by the Adobe Cleaner Tool could be ok as well).
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Strange but glad to hear its working now