Adobe Creative Cloud Desktop doesn't sync anymore

New Here ,
Apr 05, 2017 Apr 05, 2017

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Hello,

i'm stuck on this issue: suddenly ACC Desktop has stopped to sync files with no errors, on 2 machines (W10).

I tried:

  • the AdobeCreativeCloudCleanerTool + ACC re-install
  • deleting/renaming the AppData "CoreSync" and "OOBE" folders and restart
  • changing the local ACC folder (moving files has never succeeded) and creatin a new one

Nothing seems to "awake" the sync.

I always have 2 buttons on Assets -> Files panel: "Open Folder" and "View on web"

Can I provide some logs, db files to focus the real problem?

(Fonts are synced)

Than you in advance.

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File sync

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Adobe Employee ,
Apr 05, 2017 Apr 05, 2017

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Hi Diego_kkk,

Please refer the help documents shared:

Error: "Unable to sync files" to the Adobe Creative Cloud

Adobe Creative Cloud desktop app | Unable to turn on file sync

Adobe Creative Cloud File Sync | Known issues

Hope these help.

Feel free to update the thread for any other query.

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New Here ,
Apr 05, 2017 Apr 05, 2017

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Hi,

  1. I have no errors
  2. there is no "options.tix" file in my CoreSync Folder. It contains:
    • "GUDE" folder
    • "plugins" folder
    • 126f08d95b6f3259aa5cb561f63dba20.db
    • 126f08d95b6f3259aa5cb561f63dba20.db-shm
    • 126f08d95b6f3259aa5cb561f63dba20.db-wal
    • ACSLEng.cfg
    • coresync.db
      These files are created at every ACC Desktop first launch, after complete clean.
  3. "Known issues" doesn't seems to fit the problem, but I have deleted all archieved files.

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Adobe Employee ,
Apr 05, 2017 Apr 05, 2017

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Adobe Employee ,
Apr 05, 2017 Apr 05, 2017

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Hi Diego,

Sorry to hear about your difficulties. I haven't heard of this exact scenario before. A few more questions

- Has sync worked in the past?

- Is sync turned on in the Creative Cloud app preferences?

- If you open Task Manager do you see a CoreSync.exe process running?

- Do you have any other software running which might interfering/restricting that process, Anti-virus etc.?

- Do all of the files within the Creative Cloud Files have little green checkmarks, or do they just look like any other folder?

- Is the computer on a domain?

- Do you have full local administrative rights?

Thanks.

- Dave

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New Here ,
Apr 06, 2017 Apr 06, 2017

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Hi David,

following the Adobe guides and getting help on Adobe Support, i had to inspect every point that you mentioned, but what i always thought was that such issues can't occur in 2 different machines, in different places and with different connection settings, at the same moment if the problem was related to system.

So I tried setting up a new Adobe ID and everything started again to work properly.

(I don't know if resetting the ID by the Adobe Cleaner Tool could be ok as well).

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Adobe Employee ,
Apr 06, 2017 Apr 06, 2017

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Strange   but glad to hear its working now

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