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Adobe Creative Cloud doesn't sync

Community Beginner ,
Oct 07, 2018

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Hi there,

This issue poped-out just today, I will try to be clear and organized as much as I can.

  1. Adobe Creative Cloud on web is working just fine
  2. Adobe Creative Cloud Desktop app on windows is not syncing files
    • When I created a new folder on my PC it did not sync it neither it did not detected and ofcourse did not even try to sync.
    • I checked my settings in Adobe CC desktop app >Creative Cloud>Files>Creative Cloud Sync, and it was ticked on.
    • When I right click on any folder within Creative Could Files then go to "Creative Cloud" from the right click menu, it shows both options (View on Website , Collaborate) grayd-out
  3. This is what I have now

Capture.PNG

Just to even save more time for everyone, I have tried the following solutions already but with no luck:

  • Delete "CoreSync" folder
  • Restart PC
  • Restart Adobe Creative Cloud desktop app (Ctr+Alt+R)
  • Sign-out/Sign-in from Adobe Creative Cloud desktop app
  • Try different PC
  • Try different Adobe account

Please Help!

Topics

File sync

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Creative Cloud doesn't sync

Community Beginner ,
Oct 07, 2018

Copy link to clipboard

Copied

Hi there,

This issue poped-out just today, I will try to be clear and organized as much as I can.

  1. Adobe Creative Cloud on web is working just fine
  2. Adobe Creative Cloud Desktop app on windows is not syncing files
    • When I created a new folder on my PC it did not sync it neither it did not detected and ofcourse did not even try to sync.
    • I checked my settings in Adobe CC desktop app >Creative Cloud>Files>Creative Cloud Sync, and it was ticked on.
    • When I right click on any folder within Creative Could Files then go to "Creative Cloud" from the right click menu, it shows both options (View on Website , Collaborate) grayd-out
  3. This is what I have now

Capture.PNG

Just to even save more time for everyone, I have tried the following solutions already but with no luck:

  • Delete "CoreSync" folder
  • Restart PC
  • Restart Adobe Creative Cloud desktop app (Ctr+Alt+R)
  • Sign-out/Sign-in from Adobe Creative Cloud desktop app
  • Try different PC
  • Try different Adobe account

Please Help!

Topics

File sync

Views

129

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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