Adobe Creative Cloud File Syncing Never Stops

New Here ,
Nov 19, 2020

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Adobe Creative Cloud Version 5.3.1.470

Operating System: Windows 10 - 64 Version 20H2

My Adode Creative Cloud will not complete File Sync. It says "File syncing" (with never ending spinning wheel). I left it alone for about 2 hours and it never stopped spinning. Tried quitting CC. Tried restarting my computer several times. No issues with Wifi or Ethernet as both are working properly.

Just started having this issue today and it's only on my desktop. My laptop has synced fine.

Looking for help.

Thanks,

B

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File sync

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Adobe Creative Cloud File Syncing Never Stops

New Here ,
Nov 19, 2020

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Adobe Creative Cloud Version 5.3.1.470

Operating System: Windows 10 - 64 Version 20H2

My Adode Creative Cloud will not complete File Sync. It says "File syncing" (with never ending spinning wheel). I left it alone for about 2 hours and it never stopped spinning. Tried quitting CC. Tried restarting my computer several times. No issues with Wifi or Ethernet as both are working properly.

Just started having this issue today and it's only on my desktop. My laptop has synced fine.

Looking for help.

Thanks,

B

TOPICS
File sync

Views

49

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Nov 19, 2020 0
Explorer ,
Nov 20, 2020

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Hi,

 

It's unfortunate that you are facing the issue after quiting CC and restarting your computer. Could you please to try the steps mentioned below:

 

  1. Close Creative Cloud application
  2. Open task manager and make sure that Creative cloud application and Core Sync application is not running
  3. Open Run window by pressing shortcut Windows Key+R
  4. Enter “%appdata%” and press ok
  5. Navigate to Adobe folder
  6. Delete “CoreSync” folder
  7. Start Creative Cloud application again

 

If you still face the issue after trying above steps, then please share logs after running Log Collector Tool

 

Thanks,

-Lena

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Nov 20, 2020 0
New Here ,
Nov 20, 2020

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Unfortunatly this didn't fix my issue.

 

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Nov 20, 2020 0
Explorer ,
Nov 20, 2020

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Sorry to hear that. You can go through the following thread and I hope you'll find multiple solutions.

 

https://community.adobe.com/t5/creative-cloud-services/creative-cloud-syncing-never-ending-doesnt-st...

 

But before that, I'd recommend to contact customer support for quick help. 

 

Thanks

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