Adobe Creative Cloud freezes when I click on assets tab

[lucap94399753]

Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

[kglad]

what happens if you disable sync'g fonts and files?

[lucap94399753]

But I click on asset right because I want to activate a new font, actually.

[kglad]

[moved from Creative Cloud Download & Install to File Hosting, Syncing, and Collaboration]

[David__B · Accepted solution]

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave