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Adobe Creative Cloud freezes when I click on assets tab

Community Beginner ,
Nov 27, 2017

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Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

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Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

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File sync

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Adobe Creative Cloud freezes when I click on assets tab

Community Beginner ,
Nov 27, 2017

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Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

Senza-titolo-1.png

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

Topics

File sync

Views

169

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 27, 2017

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what happens if you disable sync'g fonts and files?

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Community Beginner ,
Nov 28, 2017

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But I click on asset right because I want to activate a new font, actually.

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Adobe Community Professional ,
Nov 28, 2017

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Adobe Employee ,
Dec 01, 2017

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Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

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