Adobe Creative Cloud freezes when I click on assets tab

Nov 27, 2017

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Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

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Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

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File sync

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Adobe Creative Cloud freezes when I click on assets tab

Nov 27, 2017

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Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

Senza-titolo-1.png

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

TOPICS
File sync

Views

173

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2017 0
Nov 27, 2017

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what happens if you disable sync'g fonts and files?

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Nov 27, 2017 1
Nov 28, 2017

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But I click on asset right because I want to activate a new font, actually.

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Nov 28, 2017 0
Nov 28, 2017

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Nov 28, 2017 1
Adobe Employee ,
Dec 01, 2017

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Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

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Dec 01, 2017 0