Adobe Creative Cloud freezes when I click on assets tab

Community Beginner ,
Nov 27, 2017 Nov 27, 2017

Copy link to clipboard

Copied

Hi! I have a PC with Windows 10 installed. Every time I click on "assets" tab in order to sync fonts it continues loading forever. Any tips?

Senza-titolo-1.png

TOPICS
File sync

Views

189

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Dec 01, 2017 Dec 01, 2017
Hi Luca,I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application If the issue persists after doing so, I'd suggest contacting and working with our support directlyContact Customer Care Hope that helps,- Dave

Likes

Translate

Translate
Adobe Community Professional ,
Nov 27, 2017 Nov 27, 2017

Copy link to clipboard

Copied

what happens if you disable sync'g fonts and files?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 28, 2017 Nov 28, 2017

Copy link to clipboard

Copied

But I click on asset right because I want to activate a new font, actually.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 28, 2017 Nov 28, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2017 Dec 01, 2017

Copy link to clipboard

Copied

LATEST

Hi Luca,

I've seen some other reports of this issue related to the Creative Cloud app not being installed correctly. I'd try uninstalling/reinstalling it as described here: Uninstall the Adobe Creative Cloud desktop application

If the issue persists after doing so, I'd suggest contacting and working with our support directly

Contact Customer Care

Hope that helps,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines