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Adobe Creative cloud says that i do not have any space left.

Community Beginner ,
Mar 06, 2019

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Adobe Creative cloud says that i do not have any space left, however the windows shows that creative cloud folder is only 87.4 gb.

I have tried already to delete everything from a creative cloud bin. How do i fix it?

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Adobe Creative cloud says that i do not have any space left.

Community Beginner ,
Mar 06, 2019

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Adobe Creative cloud says that i do not have any space left, however the windows shows that creative cloud folder is only 87.4 gb.

I have tried already to delete everything from a creative cloud bin. How do i fix it?

1.PNG2.PNGbin.PNG

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Adobe Community Professional ,
Mar 06, 2019

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Go to the website portal for your CC files.

Deleted items go to a "Deleted" page and require you to do a second permanent delete.


When your folder synced - it did remove them from your local computer folder, but they are still waiting for the confirmation delete in the cloud instance.

It's a safety feature in case of accidental deletes locally.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 06, 2019

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As i said in text and show in the last screenshot i did exactly as you are suggesting  bin.PNG

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Adobe Community Professional ,
Mar 06, 2019

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Have you tried clearing caches?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 06, 2019

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What do u mean? In OC? Or in Creative cloud?

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Adobe Community Professional ,
Mar 06, 2019

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in your browser. Also try turning file sync on and off in the CC app.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 06, 2019

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Just tried both things and turning off and on several times - nothing 3.PNG

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Adobe Community Professional ,
Mar 06, 2019

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You can try contacting customer support - they should be able to resolve this.

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 06, 2019

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Ahahaha, okay, thanks anyway : )

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Adobe Employee ,
Mar 06, 2019

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Hi Oleg,

If you've uploaded Lightroom files they also count towards your total cloud storage used as well as Document Cloud files. I also know there is a small portion of usage for files within the Creative Cloud files folder which is needed for indexing when uploaded, 20-200k nothing like 12.4GB. Please check Lightroom and Document Cloud for files. If that is not it, then there is most likely some kind of issue with your account.

Best,

- Dave

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Community Beginner ,
Mar 06, 2019

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Well, in Lightroom i have only 33 normal photos, that could be maximum 200 mb and the document cloud is fully free

P.S. Document cloud is not fully free - there are a few documents, but once again it's not enough for 12.4 gb 

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