Adobe Creative Cloud Sync Issue

Community Beginner ,
May 31, 2018 May 31, 2018

Copy link to clipboard

Copied

Hi there, I am continuously experiencing issues when syncing files on my iMac via the Adobe Creative Cloud app. This is so frustrating as the app won't sync files for hours. I've tried everything from logging out than back in, quitting the app and restarting, repairing the app via the Uninstaller, logging out from my iMac's account than back in, but it has never worked. Once I was forced to uninstall the app and then downloading it back again, but then I had to download every single app from Creative Cloud. This is really bad as I can't work files shared in that folder.

Help is appreciated, thanks!

TOPICS
File sync

Views

1.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Community Beginner , Jun 09, 2018 Jun 09, 2018
Hi there,in the end I decided to uninstall then install the whole CC again and the sync feature is now working fine on all devices. Thanks for your help and sorry for the delay in answering to your message.Should any issue arise again, I will then get back to you.All the best,Mattia

Likes

Translate

Translate
Adobe Community Professional ,
Jun 01, 2018 Jun 01, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2018 Jun 03, 2018

Copy link to clipboard

Copied

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 09, 2018 Jun 09, 2018

Copy link to clipboard

Copied

Hi there,

in the end I decided to uninstall then install the whole CC again and the sync feature is now working fine on all devices. Thanks for your help and sorry for the delay in answering to your message.

Should any issue arise again, I will then get back to you.

All the best,

Mattia

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2018 Jun 12, 2018

Copy link to clipboard

Copied

LATEST

Hi Mattia,

Glad it worked. Thanks for the confirmation.

In case the problem resurfaces, please share the log files.

Thanks,

Puneet Aggarwal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines