Highlighted

Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

New Here ,
Nov 05, 2014

Copy link to clipboard

Copied

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.

Here was my situation:

After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.

In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.

I then attempted to sync.

Here is an excerpt from my CoreSync log, so that you can see the errors being generated:

20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK

20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====

20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile

20141105-115144.416: Start UL: /Instructions.txt (New)

20141105-115144.436: Starting a batch of 1

20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20141105-115144.438: Start UL: /<folder> (Del)

20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'

- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database

20141105-115144.459: Ending a batch of 1

20141105-115144.459: Finish UL: /<folder> (Del): No error

I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.

Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app

This did not work.

Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".

Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.

To summarize, this fixed the issue:

  1. Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
  2. Kill "Adobe Creative Cloud" and "CoreSync" Processes
  3. Restart "Adobe Creative Cloud"

Here is the process as terminal commands:

mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld

killall Creative\ Cloud

killall CoreSync

open -a Creative\ Cloud

Good Luck,

Michael

Topics

File sync

Views

981

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

New Here ,
Nov 05, 2014

Copy link to clipboard

Copied

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.

Here was my situation:

After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.

In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.

I then attempted to sync.

Here is an excerpt from my CoreSync log, so that you can see the errors being generated:

20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK

20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====

20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile

20141105-115144.416: Start UL: /Instructions.txt (New)

20141105-115144.436: Starting a batch of 1

20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20141105-115144.438: Start UL: /<folder> (Del)

20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'

- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database

20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database

20141105-115144.459: Ending a batch of 1

20141105-115144.459: Finish UL: /<folder> (Del): No error

I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.

Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app

This did not work.

Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".

Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.

To summarize, this fixed the issue:

  1. Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
  2. Kill "Adobe Creative Cloud" and "CoreSync" Processes
  3. Restart "Adobe Creative Cloud"

Here is the process as terminal commands:

mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld

killall Creative\ Cloud

killall CoreSync

open -a Creative\ Cloud

Good Luck,

Michael

Topics

File sync

Views

982

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Nov 07, 2014

Copy link to clipboard

Copied

Hi Michael, Thanks for the post. I m am trying to follow your instructions right now.  The photo below shows the only CoreSynch files / app I can find on my Mac.  Are either of these the file I am to rename to CoreSynchold?

I have never done anything like this before and it sounds a little scary.  Because I don't know this, I also don't know where to find the Terminal program to do the terminal part of the process you are suggesting.

Any help will be greatly appreciated as I really need the files to synch.

I dont understand why Adobe isn't addressing this issue...

Thanks

Deb

Screen Shot 2014-11-07 at 9.06.42 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Nov 07, 2014

Copy link to clipboard

Copied

DebRogers,

What problem are you seeing at the moment? Are you unable to sync some files only, or are all your files failing to sync?

If you only need to sync a small number of files, you could also use the Creative Cloud website at https://assets.adobe.com/files to sync files.

Do not do anything to the files in your screenshot above.

The first step is to determine whether you are seeing the same issue as Michael.

Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com:

/Users/<yourusername>/Library/Application Support/Adobe/CoreSync

'Library' is a hidden folder, so please follow the instructions on this page to show the files we're looking for:

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thank you,

Ben

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Nov 07, 2014

Copy link to clipboard

Copied

Hi, Thanks for the reply.  Everything worked fine until I updated to CC14.  after that, I receive conflicted file messages. So, I archived all my files that were in cloud.  I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format.  I uploaded each file to the cloud as they would not synch.  Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac.  I have no idea now which file I am actually using is the original file or the conflicted file.  Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched.  It's the weirdest thing...

Screen Shot 2014-11-07 at 12.56.59 PM.png

Screen Shot 2014-11-07 at 1.02.05 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...