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Adobe programs not working

New Here ,
Jun 15, 2020

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I have been using my Adobe Cloud on my personal Mac at home, my work PC, and now my new work MacBook Pro. Here is the problem:

 

I have had my new computer for over a week, the Adobe programs were working fine. Friday my computer is operating fine, however, I open any project and the mouse just spins. I have to force quit. I uninstalled everything, deleted preferences, restarted, reinstalled and I got it to work again. 

 

Today, Monday, it is having the same issue. I can't start any new project or old. I have repeated the steps and nothing is working this time. Any suggestions? Should I consult Apple? It is working fine on the PC and working on my old MacBook Pro, its just having issues on the newer one. I have the MacOS Catalina 10.15.5

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Adobe programs not working

New Here ,
Jun 15, 2020

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I have been using my Adobe Cloud on my personal Mac at home, my work PC, and now my new work MacBook Pro. Here is the problem:

 

I have had my new computer for over a week, the Adobe programs were working fine. Friday my computer is operating fine, however, I open any project and the mouse just spins. I have to force quit. I uninstalled everything, deleted preferences, restarted, reinstalled and I got it to work again. 

 

Today, Monday, it is having the same issue. I can't start any new project or old. I have repeated the steps and nothing is working this time. Any suggestions? Should I consult Apple? It is working fine on the PC and working on my old MacBook Pro, its just having issues on the newer one. I have the MacOS Catalina 10.15.5

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Adobe Community Professional ,
Jun 15, 2020

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Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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New Here ,
Jun 15, 2020

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The apps I am using are InDesign, Photoshop, Illustrator and Premiere Pro. I've tried opening a new project in any of them and the same thing is happening.

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Adobe Community Professional ,
Jun 15, 2020

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Moved to Creative Cloud Services.

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Adobe Community Professional ,
Jun 15, 2020

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It's probably a file permissions problem in macOS Catalina.

https://support.apple.com/en-us/HT210595

 

If you're on a Teams or Enterprise account at work, contact your IT dept to help you.

 

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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