ADOBE XD update check issue

Community Beginner ,
Nov 18, 2020

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Hey folks, I have an issue with Adobe XD and Creative cloud Platform.

 

XD dosn't get the updates trough the Creative Cloud Platform: if I open the creative Cloud I see that everything is up to date (but it's not). 

For the last year I've unistall e reinstall it every time but is very annoyng. 

Is there a fix to this? It happen only with ADOBE XD. 

 

My version of adobe xd is: 34.0.12.33 Creative Clous Dync 4.3.63.1

 

Here a screenshot of the issue:

 

Screenshot 2020-11-18 at 15.11.29.png

 

 

Thanks in advace

 

 

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ADOBE XD update check issue

Community Beginner ,
Nov 18, 2020

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Hey folks, I have an issue with Adobe XD and Creative cloud Platform.

 

XD dosn't get the updates trough the Creative Cloud Platform: if I open the creative Cloud I see that everything is up to date (but it's not). 

For the last year I've unistall e reinstall it every time but is very annoyng. 

Is there a fix to this? It happen only with ADOBE XD. 

 

My version of adobe xd is: 34.0.12.33 Creative Clous Dync 4.3.63.1

 

Here a screenshot of the issue:

 

Screenshot 2020-11-18 at 15.11.29.png

 

 

Thanks in advace

 

 

TOPICS
File sync

Views

78

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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what's you os version?

 

and what's your cc desktop version?  (if it's 4.3.63.1, your way out of date and your os is probably the reason.)

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Nov 24, 2020 0
Community Beginner ,
Nov 26, 2020

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os version is Big Sour 11.0.1

cc Desktop version is 5.3.1.470

Core sync 4.3..63.1 

How do update the corse sync?

 

 

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

 

As of today, Mac users need Mojave or higher to run XD. And Win users need Win10, ver 1803 or higher.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 24, 2020 0
Community Beginner ,
Nov 24, 2020

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Hi Nancy, Thanks for the reply. 

Yes my system meet the system requirementes: I;m running Bug Sur with 16 GB of ram.

 

Any idea how to solve or debug this issue?

Thanks

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 25, 2020

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and what's your cc desktop version? 

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Nov 25, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 26, 2020

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you're up-to-date (except xd).

 

click the three dots next to xd open, and check for other versions and see if v 35 is listed.

 

if not, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Nov 26, 2020 1