Adobe XD y otros porogramas aparecen como "No compatibles" Pero todo está en en orden

Dec 23, 2020

Copy link to clipboard

Copied

Ya eliminé la creative cloud y la volví a instalar y el problema persiste

TOPICS
File sync

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe XD y otros porogramas aparecen como "No compatibles" Pero todo está en en orden

Dec 23, 2020

Copy link to clipboard

Copied

Ya eliminé la creative cloud y la volví a instalar y el problema persiste

TOPICS
File sync

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 23, 2020 0
Adobe Community Professional ,
Dec 23, 2020

Copy link to clipboard

Copied

Check again. "Not supported" usually means your machine, GPU or operating system is out of date for this product.

 

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one carefully.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/tw/xd/user-guide.html/tw/xd/system-requirements.ug.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 23, 2020 0
Dec 23, 2020

Copy link to clipboard

Copied

Please check the atached pictures, you could see my computer exceeds the minimum system requirements.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 23, 2020 0
Adobe Community Professional ,
Dec 24, 2020

Copy link to clipboard

Copied

I'm at a disadvantage because I don't speak/read Spanish.  What year did you buy your computer?

 

"GRAPHICS:  Minimum Direct 3D DDI Feature Set: 10. For Intel GPU, drivers released in 2014 or later are necessary. To find this information, launch “dxdiag” from the Runmenu and select the “Display” tab."

https://helpx.adobe.com/tw/xd/user-guide.html/tw/xd/system-requirements.ug.html

 

If your computer meets all necessary requirements and you still cannot install XD, please contact Adobe support.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 24, 2020 1
Abambo LATEST
Adobe Community Professional ,
Dec 25, 2020

Copy link to clipboard

Copied

Your attached pictures do say nothing about your graphics subsystem.

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 25, 2020 1