After Adobe email me for identification, I keep can't login to Creative Cloud...

New Here ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Please help. After I enter the idntification code on Creative Cloud, it keeps said I was log-out, but when I click the log-in button, it say loding into Creative Cloud, however, waiting for a few moment, it said I was Log-out again....the loop doesn't stop.

I have tried every method which Adobe given in https://helpx.adobe.com/hk_zh/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Could anyone please kindly help? I have uninstall the app almost 5~6 times.........Thanks.

TOPICS
File sync

Views

78

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , May 04, 2021 May 04, 2021
You may want to go to Adobe Customer Service (make sure to sign into your Adobe account first): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate
Adobe Community Professional ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

You may want to go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

Thanks so much, it really helps!

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

LATEST

You're welcome. icon_biggrin.gif

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines