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After using Adobe Capture I have multiple instances of empty libraries

New Here ,
Jun 24, 2019

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After I used Adobe Capture on my Android phone and tried to save what I captured in one of the libraries (called My library) suddenly multiple instances (around 50) of empty libraries with the same name appeared. What happened and can I delete those empty libraries any other way than one by one? I'm also afraid if I use Capture again another 50 will appear. Please help!

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After using Adobe Capture I have multiple instances of empty libraries

New Here ,
Jun 24, 2019

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After I used Adobe Capture on my Android phone and tried to save what I captured in one of the libraries (called My library) suddenly multiple instances (around 50) of empty libraries with the same name appeared. What happened and can I delete those empty libraries any other way than one by one? I'm also afraid if I use Capture again another 50 will appear. Please help!

librariesproblem.jpg

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Adobe Community Professional ,
Jun 24, 2019

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Adobe Employee ,
Jul 09, 2019

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Hi TomazDrnovsek​!

Sorry you are facing this problem, we would love to investigate this!

To delete all redundant libraries, please navigate to Libraries on Assets Web: Adobe Creative Cloud
You can check mark all those libraries for deleting in a bulk:

AssetsWeb.PNG

I am sending you a private message with questions and details on how to gather logs. If you could answer, it could help us to understand the root cause.

Thank you,
Mariia

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Adobe Employee ,
Aug 07, 2019

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Hi TomazDrnovsek

Were you able to delete libraries on Assets Web?


Thank you,
Mariia

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