AIGPUsniffer and customer service

New Here ,
Nov 23, 2020 Nov 23, 2020

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#aigpusniffer crashed and destroyed my Mac. It's a known issue according to a manager at #adobecreativesuite on Macs but I can't get my suite paused or credited. They told me to call back when I get a computer but it's taken 2 months for a new computer (pandemic) and now they just hang up on my calls after I wait forever on hold.   Help! How do you reach customer service? I'm trying social media now. 

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Tara, I am sorry you are encountering so many problems contacting our support team. If you are not seeing the chat Window, as described by John, then please use a different browser, smartphone, or tablet to begin the chat session. The new computer likely also came with new security software, that if misconfigured can block you from establishing a successful chat session.

 

Please also bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which lists the process to review and update your recent support cases.  I am showing you had two previous support cases that were closed due to a lack of response.

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