All apps subscription shows 2 GB cloud space instead of 100 GB

New Here ,
Feb 18, 2020 Feb 18, 2020

Copy link to clipboard

Copied

Hello,

 

I recently subscribed to Adobe CC All Apps after a short hiatus. I processed my payment and downloaded my apps without any problems, but my cloud storage seems locked in 2 GB, not the 100 GB included on my subscription. I've tried logging off and on, both on the desktop, mobile and Web clients, to no avail. How can I fix this?

 

Thanks in advance,

 

Ricardo

TOPICS
Cloud storage web assets, Creative Cloud, File sync

Views

485

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 18, 2020 Feb 18, 2020

Copy link to clipboard

Copied

Please share the screenshot of that. Please check your storage by logging into 

cloud.adobe.com

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2020 Feb 18, 2020

Copy link to clipboard

Copied

LATEST

2GB.png

Here it is. As I said, I already checked on several devices and it says 2 GB total. After one hour waiting I got in touch with a chat agent, he told me it's happening to some users and that it should be resolved in 24 hours... We'll see tomorrow.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines