Any way to restore deleted files?

Participant ,
Jun 28, 2020

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Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

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Any way to restore deleted files?

Participant ,
Jun 28, 2020

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Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

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Jun 28, 2020 0
LEGEND ,
Jun 28, 2020

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First open the CC desktop app and look at the Cloud icon in the top right tool bar to see if Suync is paused.

2020-06-28 17_27_50-Creative Cloud Desktop.png

If it is then nothing got uploaded to the Adobe cloud storage system.

If it is active then whatever was in the folder it is linked to got deleted from the clouds. Look in the Deleted area.

 

2020-06-28 17_24_49-Your work _ Adobe Creative Cloud.png

 

As to whether you can restore those deleted file depends on several factors.

First STOP using that computer. 

Try a File Recovery utility. Google File recovery Utility.

 

 

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Jun 28, 2020 0
LEGEND ,
Jun 28, 2020

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I moved your post to a better forum, CC services.

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Jun 28, 2020 0
Most Valuable Participant ,
Jun 29, 2020

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Some people think, because some web sites say, that when you start using Cloud stuff you don't need backups any more. This is plain wrong, and very dangerous advice. Be sure you have good, and tested, backups.

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Jun 29, 2020 0
LEGEND ,
Jun 29, 2020

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Have you looked in the Trash/Recycle Bin?

All deleted files are supposed to go to those.

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Jun 29, 2020 0
Participant ,
Jul 06, 2020

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Some did go into trash, roughly one third. No idea why those files and not others. Clearly should have had better backups.

 

Did have some of them archived in Dropbox, so not all was lost, but it very hit and miss. Lesson learned.

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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Check your Recycle Bin.   Nothing gets permanently deleted until you clean out the bin.

Similarly, deleting files from your Creative Cloud storage space is a 2-step process. 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jul 06, 2020 0