Anyone have an issue with creative cloud syncing with no apparent sign of progress?

Explorer ,
Mar 01, 2016

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This has been like this for a couple days.

Screen Shot 2016-03-01 at 16.42.05 PM.png

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File sync

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1 Correct Answer

Adobe Employee , Mar 07, 2016
redtea Adobe Employee , Mar 07, 2016
Hi:Sorry that you are facing issue. We need more information to understand your issue. Could you please send us the logs using log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmland send to me at SyncForum-Communication@adobe.com.? Please provide the information as below:Adobe ID:Forum post link:Specific file or folder names that are affected:Are you using Creative Cloud collaboration:How many computers you use with Creative Cloud:Wha...

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Adobe Employee ,
Mar 01, 2016

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Please check if these works :

Adobe Creative Cloud File Sync | Known issues

Error: "Unable to sync files" to the Adobe Creative Cloud

In case  the issue still needs to be resolved then it might be a machine-product specific issue. You need 1-1 technical troubleshooting to be done, please contact support at https://helpx.adobe.com/contact.html

Thanks

Rajashree

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Adobe Employee ,
Mar 07, 2016

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Hi:

Sorry that you are facing issue. We need more information to understand your issue. Could you please send us the logs using log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmland send to me at SyncForum-Communication@adobe.com.?


Please provide the information as below:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Creative Cloud Desktop Version:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Timezone of your computer:

Best Regards

Lin

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Explorer ,
Mar 07, 2016

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I'm having the same issue (see my post Creative Cloud Slows Down My Computer).

Cheers

G

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