Anyone have an issue with creative cloud syncing with no apparent sign of progress?

[iMichael]

This has been like this for a couple days.

[Rajashree Bhattacharya]

Please check if these works :

Adobe Creative Cloud File Sync | Known issues

Error: "Unable to sync files" to the Adobe Creative Cloud

In case  the issue still needs to be resolved then it might be a machine-product specific issue. You need 1-1 technical troubleshooting to be done, please contact support at https://helpx.adobe.com/contact.html

Thanks

Rajashree

[Lin He · Accepted solution]

Hi:

Sorry that you are facing issue. We need more information to understand your issue. Could you please send us the logs using log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmland send to me at SyncForum-Communication@adobe.com.?

Please provide the information as below:

• Adobe ID:
• Forum post link:
• Specific file or folder names that are affected:
• Are you using Creative Cloud collaboration:
• How many computers you use with Creative Cloud:
• What Operating systems are you using:
• Creative Cloud Desktop Version:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Timezone of your computer:

Best Regards

Lin

[GlynnWilliams]

I'm having the same issue (see my post Creative Cloud Slows Down My Computer).

Cheers

G