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Apple HEIC files do not show up from a 'share link'

Community Beginner ,
May 24, 2019

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Steps to replicate

1. Upload a .HEIC file to your creative cloud. Notice how it uploads fine, you can see a preview thumbnail, and if you press the i to the right of the page, it will show type as, Graphic.

2. Now create a share link for the file.

3. Open the share link and you will see something like the picture below. Also notice how the type has changed to Unknown.

Screen Shot 2019-05-24 at 6.12.00 PM.png

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File sync

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Apple HEIC files do not show up from a 'share link'

Community Beginner ,
May 24, 2019

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Copied

Steps to replicate

1. Upload a .HEIC file to your creative cloud. Notice how it uploads fine, you can see a preview thumbnail, and if you press the i to the right of the page, it will show type as, Graphic.

2. Now create a share link for the file.

3. Open the share link and you will see something like the picture below. Also notice how the type has changed to Unknown.

Screen Shot 2019-05-24 at 6.12.00 PM.png

Topics

File sync

Views

218

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 24, 2019

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Community Beginner ,
May 27, 2019

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I opened a bug report for this issue.

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Community Beginner ,
Jun 14, 2019

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The bug is still pending engineer action.

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Community Beginner ,
Jun 14, 2019

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suggested solution here does not work. What can I convert my .HEIC files to?

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