Archive file visible but not restoreable

New Here ,
Sep 12, 2016 Sep 12, 2016

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Hello everyone,

When I use the search feature in my assets, I can see the files I want, but when I click on it, it takes me to the general Archived directory and they aren't there to restore. Am I missing a step?

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File sync

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Adobe Employee , Sep 15, 2016 Sep 15, 2016
@TracyWinDC - Files that are in the Archive will show an "Archived" label on the top right of the thumbnail image in the Search results.The folders in the Archive are "flat" meaning you cannot see their contents. Clicking on an "Archived" file will take you to the Archive. You will then need to Restore the file or the folder containing the file.

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Adobe Employee ,
Sep 15, 2016 Sep 15, 2016

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@TracyWinDC - Files that are in the Archive will show an "Archived" label on the top right of the thumbnail image in the Search results.

Screenshot 2016-09-15 15.36.50.png

The folders in the Archive are "flat" meaning you cannot see their contents. Clicking on an "Archived" file will take you to the Archive. You will then need to Restore the file or the folder containing the file.

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