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New Here ,
Aug 20, 2015 Aug 20, 2015

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Hi, Having problem syncing files to web folder, it says some files failed to sync. don't know which one.

Need your valuable time to solve this. thanks, Yolraj CN

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Adobe Employee ,
Aug 20, 2015 Aug 20, 2015

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Please refer:Error: "Unable to sync files"

Creative Cloud File Sync | Known issues

Hope this helps.

Regards

Megha Rawat

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New Here ,
Aug 20, 2015 Aug 20, 2015

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Thank you so much for the quick help.

Cheers,

Yolraj CN

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Adobe Employee ,
Aug 20, 2015 Aug 20, 2015

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you are welcome.

Have a nice day!

Regards

Megha Rawat

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New Here ,
Aug 30, 2015 Aug 30, 2015

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Hi Megha,

I am facing the same problem, it worked only on that day, when I chatted with you.

Again it says some files failed to sync. All these days, I waited presuming this will be fine after a while.

Pls. let me know the permanent solution for this.

thanks & regards,

Yolraj CN

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Adobe Employee ,
Aug 31, 2015 Aug 31, 2015

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Moving the discussion to File Hosting, Syncing, and Collaboration

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Adobe Employee ,
Sep 01, 2015 Sep 01, 2015

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Hi,

Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

Please zip up this entire folder and send it to us:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

Please zip up this entire folder and send it to us:

C:\Users\<username>\AppData\Roaming\CoreSync

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com


Thanks

Warner

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