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Bestätigungscode nicht angefordert

New Here ,
Jun 24, 2020

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Hallo,

Ich erhalte seit Tagen alle 6 bis 12 Stunden eine Mail mit einem Bestätigungscode und habe davon keine selbst angefordert. In der Mail steht Folgendes: "Wenn du diesen Code nicht angefordert haben solltest, bin bitte umgehend Kontakt mit uns auf. "

Das möchte ich gern tun, aber der Link führt zu einer allgemeinen Übersicht, nicht zu einem Kontakt. 

 

Was soll ich tun?

Danke

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Bestätigungscode nicht angefordert

New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

Hallo,

Ich erhalte seit Tagen alle 6 bis 12 Stunden eine Mail mit einem Bestätigungscode und habe davon keine selbst angefordert. In der Mail steht Folgendes: "Wenn du diesen Code nicht angefordert haben solltest, bin bitte umgehend Kontakt mit uns auf. "

Das möchte ich gern tun, aber der Link führt zu einer allgemeinen Übersicht, nicht zu einem Kontakt. 

 

Was soll ich tun?

Danke

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Community Information, How to

Views

250

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 24, 2020

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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