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Beware of Apple Big Sur beta...

Community Beginner ,
Jul 08, 2020

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Hi all,

 

Just a quick note of caution for anyone considering testing the latest MacOS 11.0 "Big Sur"... Initial reports suggest that the CC suite works fine, which is true, in that the apps open (PS, Illustrator etc). However, Adobe CC Libraries within those apps don't seem to be working yet. 

 

From my testing, no resetting, re-installing etc makes a difference.

 

I know that the public full release of Big Sur is not for a few months, but I expect the public beta to drop in a couple of weeks, and I want people to go into that with their eyes open.

 

This is a beta at this stage - It is NOT Adobe's fault if everything is not working 100% on day one.

Here is an Adobe article reinterating these are uncharted/unsupported waters
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

The article will be updated with any known limitations once the OS is officially released

Be sure to report any issues you encounter to Apple through their beta release channels

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Beware of Apple Big Sur beta...

Community Beginner ,
Jul 08, 2020

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Hi all,

 

Just a quick note of caution for anyone considering testing the latest MacOS 11.0 "Big Sur"... Initial reports suggest that the CC suite works fine, which is true, in that the apps open (PS, Illustrator etc). However, Adobe CC Libraries within those apps don't seem to be working yet. 

 

From my testing, no resetting, re-installing etc makes a difference.

 

I know that the public full release of Big Sur is not for a few months, but I expect the public beta to drop in a couple of weeks, and I want people to go into that with their eyes open.

 

This is a beta at this stage - It is NOT Adobe's fault if everything is not working 100% on day one.

Here is an Adobe article reinterating these are uncharted/unsupported waters
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

The article will be updated with any known limitations once the OS is officially released

Be sure to report any issues you encounter to Apple through their beta release channels

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Adobe Employee ,
Jul 09, 2020

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Thank you so much for letting us know. 

 

Thanks,
Supriya
CC Libraries Team

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Community Beginner ,
Jul 17, 2020

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Is there a CC beta that fixes this yet?

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Most Valuable Participant ,
Jul 17, 2020

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>Is there a CC beta

 

Beta testers sign an NDA that does not allow them to comment

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Adobe Employee ,
Jul 19, 2020

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Hi,

 

We are working on the fix.  Meanwhile yon can launch CC Library using the following steps.

 

1. Open Terminal

2. Type following command followed by 'Return'

cd /Library/Application\ Support/Adobe/Creative\ Cloud\ Libraries/CCLibrary.app/Contents   

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Community Beginner ,
Jul 21, 2020

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Hi,

Thanks for the reply - Yes, this works fine.

 

I assume I need to leave the terminal session active whilst I am using CC? If I close it, the libraries disappear again.

 

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Engaged ,
Jul 29, 2020

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I'm not allowed to respond to his question either.

 

wink wink

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Community Beginner ,
Jul 30, 2020

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Thanks for this. Guess this might be reason haing trouble opening Premiere Pro / Rush as they don't appear under system perferences privacy section therefore can't grant them permission.

 

.

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Community Beginner ,
Aug 13, 2020

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Hi all - Quick update.

 

I am pleased to say that since Beta 4 (which I believe is also PB 1) - Libraries are working fine once again. 

 

Obviously this could change again in a future Beta, but at least progress is being made.

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Adobe Employee ,
Aug 13, 2020

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Hi,

 

Thanks for letting us know. 

 

Thanks,
Supriya
CC Libraries Team

 

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New Here ,
Aug 21, 2020

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With Beta5, Media Encoder ane Adobe After Effects fail to update.

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New Here ,
Aug 23, 2020

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I have started to use Big Sur beta and I have verified countinuous crashes of Adobe Acrobat DC that prevent to work with it. I hope that these bugs will be fixed soon to avoid to downgrade to Mac OS Catalina.

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Community Beginner ,
Aug 23, 2020

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I'm having the same issue with Acrobat Reader and Acrobat Pro. Open a PDF and within seconds they crash.  I have tried completely uninstalling (including using the AdobeAcroCleanerTool), rebooted, then reinstalled. The problem persists. I have reverted to using preview.app to view PDFs, but obviously can no longer edit PDFS.

 

Any help would be appreciated.

 

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CABackStoreIsUpdating_ (b)), function CABackingStoreEndUpdate, file /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/QuartzCore/QuartzCore-911/LayerKit/utilities/CABackingStore.cpp, line 1399.

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Community Beginner ,
Aug 24, 2020

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Same issue

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Most Valuable Participant ,
Aug 24, 2020

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Thanks for reporting the results of your tests, Vito, Dave & Travis. I assume this is a test machine and you can still do your work on your live machine. You should report problems with betas to the maker of the beta, first (Apple, in this case).

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New Here ,
Aug 25, 2020

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I am having the same issue with Acrobat on Big Sur it just crashes all the time. 

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New Here ,
Aug 26, 2020

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Yes, same issues

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New Here ,
Aug 28, 2020

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I'm having the same issues. Have BigSur on my personal machine (which frankly is acting as my work machine much of the time) and cannot use Adobe Acrobat. Have gone through the suggested fixes and still having issues. 

 

Would be delighted to see a fix -- happy to test a fix too. I use Adobe Acrobat every day, multiple times a day!

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Participant ,
Sep 07, 2020

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This is not an Adobe problem. You do realise that you are using Beta software when you installed Big Sur?
Big Sur should only be used on non-production machines as it is still in development.
I certainly wouldn't install macOS software on any of my machines until it has been officially released for at least 3 months. You are just looking for trouble — even the release version will have bugs and hassles for a while after release — so wise to wait until a few dot patches have been made available. My worst experiences on Mac have been when I have installed an OS update too early.

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Most Valuable Participant ,
Sep 13, 2020

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Acrobat compatibility with the new macOS 11 Big Sur

 

As macOS 11 is in Beta, it is not fully supported by Acrobat DC and Acrobat Reader DC. Some workflows for the current version of Adobe Acrobat and Acrobat Reader software may not work as expected on macOS 11.

 

Adobe engineering team is working with Apple to ensure full support of macOS 11 Big Sur as soon as it is released.

 

https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

 

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