Blank Page creative cloud

New Here ,
Mar 16, 2021 Mar 16, 2021

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Hello
I have a blank page (also a lot of my colleagues)

with creative cloud desktop.

 

I tried a lot of things ...

I uninstalled the complete suite from windows. i used adobe creative desktop cleaner.

i deleted the oobe folder.

I deleted the entries in the registry.

When i install adobe creative i can put my password, there is a download, then a blank page ....

I have a windows in 1909
could you help me please
thank you

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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do you have a 64 bit os?

 

if so, start by checking your profile for special characters: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Hello
my windows is 64 bit and i dont have in my profile any special characters: 

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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then, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Mar 17, 2021 Mar 17, 2021

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bonjour, j'ai essayé cette liste dans tout les sens, mais j'ai toujours la page blanche

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New Here ,
Mar 17, 2021 Mar 17, 2021

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hello, i tried this list all over the place, but i still have a blank page

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1615992951768.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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