[branched] Storage not full, but Creative Cloud says it is full

New Here ,
Jun 03, 2019

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I have the same problem in that I received a message telling me that my CC storage is 98% full. But there is nothing in it (that I can find!)

I'm using Windows 10.

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1 Correct Answer

Adobe Community Professional , Jun 03, 2019
Abambo Adobe Community Professional , Jun 03, 2019
Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and CollaborationOn https://assets.adobe.com/deleted , you need to permanently delete your files.

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Adobe Community Professional ,
Jun 03, 2019

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Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration

On https://assets.adobe.com/deleted , you need to permanently delete your files.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Jun 20, 2019

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Done that as well it for some odd reason says im using 25 GB of my 2 GB storage which is odd I have no assets or any libraries then why? Screen Shot 2019-06-20 at 8.24.03 PM.png

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New Here ,
Oct 21, 2019

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I have the same problem, but there are only very minimal assets in the deleted folder. 

 

CC says I have "34.4 GB used." Here's what I have:

  • One folder with 40.8MB of contents
  • One folder with 10.3MB of contents
  • One graphic file in the Deleted folder approx 18K that I have tried to delete, but get an error message saying it cannot be deleted.
  • Nothing in Cloud documents
  • Nothing in Moblie creations

Is there any way to prompt CC to recalculate the storage?

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Community Beginner ,
Nov 19, 2019

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I too am experiencing this issue with storage. Online help floundered awhile and asked me to call Technical Support. After waiting a long time I got a call back. She wanted to screen share which I did, big mistake, and she proceeded to delete a bunch of stuff before I could intervene and ask what are you doing? Spent some time cleaning that mess up. Meanwhile, after she finished floundering she announced it was beyond her capabilities and was going to escalate the issue. Good grief! Does anyone at Adobe do QC on the stuff they roll out or are they using us for their beta testing.

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Community Beginner ,
Feb 18, 2020

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were they able to resolve your issue?

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Community Beginner ,
Nov 19, 2019

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whomever declared this the "correct" answer doesn't understand the issue/s folks are facing. the answer if far too glib. 

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