I does not work neither. I tried "export locally" from there but nothing. Also "download" does not work...
I am having the same problem on 12-3-2020. Did you figure out a fix? Just wondering... Thanks, Todd
No, I still can't access those files. Had to do it over again...
And when contacting the customer service, the guy just told me to do the steps I already did. In the end, he told me to restart my computer and just closed the conversation...So very not helpful.
I have the exact same problem too.
One of my illustrations will not open or download from the cloud.
I has a support ticket open but they closed it down after 48hrs with no solution.
Customer support is terrible, when i contacted support again they told me there is no ETA and i have to wait.
In future i'll be saving my work locally.
"In future i'll be saving my work locally."
Which you should always, always do regardless and with dedicated backups just in case.
Well that's rather difficult when you can no longer access, open or download the file that has literally just saved to the cloud.
so you agree that Adobe cloud is unreliable? Why do we pay for this service? I thought it would be more relaibel than local storage. I have 4 months of work I cant access. No ETA of when it will be resolved. When I pushed further, the customer service rep said he checked and I would not ever have access to those files, but will have access to future files that I save. THIS IS UNACCEPTABLE. Adobe engineers fix bugs. Why arent they fixing this??? Leaving thousand sof people in the lurch with no way to access their work????
I agree with that, it's so frustrating to pay for that, lose all of your work and get zero support...It would just be better for Adobe to remove this cloud thing from the functionalities.