Can someone help me? I don't know what to do, my adobe doesn't log into the cloud ... I've done ever

New Here ,
Dec 25, 2020 Dec 25, 2020

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Can someone help me? I don't know what to do, my adobe doesn't log into the cloud ... I've done everything

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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May be you should explain your problem in spanish as I have difficulties understanding what the problem is.

 

Please also explain what you are trying to do, as it looks to me that you have Photoshop open.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 25, 2020 Dec 25, 2020

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Danilo, what steps have you implemented to resolve your inability to sign-in?  You mentioned you had done everything, so please provide more information on what steps you implemented, not to ask you to duplicate steps.

 

Alternately, you can begin a chat session at https://helpx.adobe.com/contact.html for direct assistance. Depending upon the failure's nature, you may need to use a different computer, smartphone, or tablet to begin the chat session.

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New Here ,
Dec 25, 2020 Dec 25, 2020

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So, look, I'm having problems connecting to the creative cloud, I can't upload any files from the cloud, and the error message appears, I really don't know why this problem happened. I also can't uninstall the program from my computer.

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Adobe Employee ,
Dec 25, 2020 Dec 25, 2020

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I am very sorry to hear that, Danilo. I would strongly recommend that you make a backup of any critical files as it sounds like you are encountering multiple problems using the computer.

 

You can find the procedures to uninstall Creative Cloud applications at https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html.  What specific error messages do you encounter when you attempt the uninstall process?

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Look, there is no message type, I enter the computer's control panel, and the creative cloud is not there to be uninstalled, but it keeps showing up on the desktop and with the programs open too.

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Adobe Employee ,
Dec 25, 2020 Dec 25, 2020

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I am sorry then, Danilo; please begin a chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the current errors. If the current computer is incapable of establishing a chat session, please use a different computer, smartphone, or tablet to begin the chat session.

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