Can't access my Creative Cloud File Storage due to a 401 Unauthorized Error

New Here ,
Oct 15, 2020

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Hi,

I recently started studying, and I was given a new Adobe ID by my administrators.

Whilst working in photoshop the other day, I realized that alot of my previous work was missing. It quickly occurred to me that I had saved those files in the Creative Cloud File Storage of my previous account (the one I am using to post this).

Not only am I unable to view my Creative Cloud assets (https://assets.adobe.com/files) due to being greeted by a Error 401, but the files are straight up missing from my computer. I even checked the recycling bin. They are gone.

Is there any way I could access my Creative Cloud assets or have them be transferred to my new account?

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File sync, Libraries

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Can't access my Creative Cloud File Storage due to a 401 Unauthorized Error

New Here ,
Oct 15, 2020

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Hi,

I recently started studying, and I was given a new Adobe ID by my administrators.

Whilst working in photoshop the other day, I realized that alot of my previous work was missing. It quickly occurred to me that I had saved those files in the Creative Cloud File Storage of my previous account (the one I am using to post this).

Not only am I unable to view my Creative Cloud assets (https://assets.adobe.com/files) due to being greeted by a Error 401, but the files are straight up missing from my computer. I even checked the recycling bin. They are gone.

Is there any way I could access my Creative Cloud assets or have them be transferred to my new account?

TOPICS
File sync, Libraries

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 15, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 16, 2020

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Oct 16, 2020 0