Can't delete 7 days trial

New Here ,
Nov 14, 2020 Nov 14, 2020

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I subscribed to a 7 days trial for Photoshop, I would like to delete the subscription but there's no way to manage the plan; in my account settings I can see only the Creative Cloud free subscriptions, and there are just two options: visualize the plan or update it. There is no delete button.  Anyway, Photoshop still reminds me there are only 2 days left.

The trial will expire tomorrow, but the customer support is not available in the weekend, so I can't contact them until monday. How can I do?

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correct answers 1 Correct Answer

Adobe Employee , Nov 16, 2020 Nov 16, 2020
Ilaris5 our customer support team is available via chat 24 hours a day, please use a different browser, smartphone, or tablet to complete the cancellation process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  If you need additional help then begin a chat session at https://helpx.adobe.com/contact.html.

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Adobe Community Professional ,
Nov 14, 2020 Nov 14, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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New Here ,
Nov 14, 2020 Nov 14, 2020

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Thank you for answering, but I've already read the tutorial to delete the subscription; as I said, there is no delete button at all, so how can I do?The agents don't work on weekend, and the trial expires tomorrow. 

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Ilaris5 our customer support team is available via chat 24 hours a day, please use a different browser, smartphone, or tablet to complete the cancellation process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  If you need additional help then begin a chat session at https://helpx.adobe.com/contact.html.

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