Can't download from Market

Explorer ,
Jul 28, 2015 Jul 28, 2015

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When I click the download icon on a asset absolutely nothing happen.

Thank you

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Explorer , Mar 30, 2016 Mar 30, 2016
It works for me now, just tried it - 7 months have gone by since my last post here and I am now on el Capitan rather than Yosemite, with Creative Cloud Application version 3.5.1.209I don't know which change in those 7 months made it start working.Kevin

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Adobe Community Professional ,
Jul 28, 2015 Jul 28, 2015

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Cloud Market http://terrywhite.com/adobe-creative-cloud-market/ may help

-and http://helpx.adobe.com/creative-cloud/help/market.html

-Creative Cloud Photography plan members are not eligible

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Explorer ,
Jul 28, 2015 Jul 28, 2015

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I got creative cloud education edition. Market download used to work before the last update ( yesterday)

I also just notice that Photoshop and illustrator can't acces my library files anymore.

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Contributor ,
Jul 29, 2015 Jul 29, 2015

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I'm having this exact same problem - click the download button and nothing happens.

CC Version 2.2.0.129

Mac OS 10.10.4 (14E46)

Adobe user since 1987 : Illustrator version 1.0.

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New Here ,
Aug 07, 2015 Aug 07, 2015

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Same problem here, all Creative Cloud updates have been installed.

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New Here ,
Aug 11, 2015 Aug 11, 2015

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Same deal here. Used to work fine. I've downloaded many market assets in the past. Now clicking the Download button does nothing whatsoever (No choice of library, etc).

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New Here ,
Aug 11, 2015 Aug 11, 2015

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Ok, killing the CC Library 32 * process in the Task Manager fixed it for me. Libraries were recognized, and the Download button started working again.

The fix is described here in this thread:

Need help with this message: "Something went wrong initializing Creative Cloud Libraries"

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Adobe Employee ,
Aug 11, 2015 Aug 11, 2015

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Explorer ,
Aug 15, 2015 Aug 15, 2015

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Fails for me on OSX 10.10.5 (Yosemite)...click on the download icon for a Market asset gives absolutely no response.

The only way I can get a market asset is to do it via my Windows 7 machine where it works a-ok, then the asset auto-syncs over to my Mac.

Killing "CCLibrary" on my Mac via activity monitor does not fix it for me - CCLibrary restarts as expected but still does not allow for asset download. I have retried several times. (see CC2015 Error on PC: "Something went wrong initializing Creative Cloud Libraries" - how to repair?)

Another symptom that may be related is that the CC app randomly logs me out and requests I sign in again. This happens frequently - e.g. in the last 2 hours it has happened about 3-4 times I think. oops there it goes again as I am typing this.

(30 min later...) Jeff - I have just created a clean ACC.log which covers: Start CC; log in; do nothing at all; CC logs me out; I quit CC. Can I sent it to you somehow in case it helps?

Kevin

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New Here ,
Mar 30, 2016 Mar 30, 2016

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Did you ever find a solution for this?  I'm having the same problem.  Spent 2 hours on a chat session with adobe last night and it's still not fixed.

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Explorer ,
Mar 30, 2016 Mar 30, 2016

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It works for me now, just tried it - 7 months have gone by since my last post here and I am now on el Capitan rather than Yosemite, with Creative Cloud Application version 3.5.1.209

I don't know which change in those 7 months made it start working.

Kevin

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