Can't empty trash completely

Participant ,
Nov 23, 2020

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I am trying to permanently delete all deleted items but there are 106 files/folders I can't get rid off... I've tried it numerous times but everytime I get a message the files can't be deleted. What's up? I am afraid that in a year or so I won't have any space left because of this. 😉

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Cloud storage web assets, File sync

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Can't empty trash completely

Participant ,
Nov 23, 2020

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I am trying to permanently delete all deleted items but there are 106 files/folders I can't get rid off... I've tried it numerous times but everytime I get a message the files can't be deleted. What's up? I am afraid that in a year or so I won't have any space left because of this. 😉

TOPICS
Cloud storage web assets, File sync

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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how is this related to cc services or adobe?

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Nov 23, 2020 0
Participant ,
Nov 24, 2020

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Sorry, my bad, I am talking about the Creative Cloud 'trashcan': I found out that when you remove files from the Creative Cloud they aren't deleted right away but put in some sort of trash can. That's the one I couldn't empty. I say 'couldn't' because somehow the files have been removed in the meantime. But there still is a problem because the Adobe app says I still have 9.7 GB in use... while every folder in the cloud is empty...!

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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check your lightroom and spark files by going to the cc web and clicking the lower left links.

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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See screenshot.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Source: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.htmlSource: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 24, 2020 0