Can't locate linked assets in CC Libraries

New Here ,
Nov 24, 2016 Nov 24, 2016

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Screen Shot 2016-11-25 at 10.08.53 AM.png

I usually use libraries for my project. Recently I had updated to Adobe CC 2017 and I have some trouble.

I opened my project from an older version; it seems that the assets used in the libraries I have lost the link. I was trying to link all of missing object to the libraries again but then lost it. I can not do the duplicated layer group or crop my design. You can see I've with libraries and it continues to fail when I duplicate the layer.

I have never seen this error on the previous version. Many of my friends are also experiencing this error. We wish Adobe fix this as soon as possible. Thank you!

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File sync

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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Hi Leo,

Sorry for the late reply. A few additional questions around this.

  • Is this within Photoshop CC2017?
  • And just to confirm I understand, the linking to the asset seemed to get broken when updating from Photoshop CC2015 to Photoshop CC2017?
  • Did you uninstall PS CC2015 when you installed CC2017?
  • Does the logo asset still appear here? Adobe Creative Cloud
  • If you create a new document and add the logo asset from the library panel again does that work?

Thanks,

- Dave

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New Here ,
Jan 13, 2017 Jan 13, 2017

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Hi David,

  • Well, that's the photoshop 2017
  • I tried to remove and install completely new photoshop
  • I've created a new asset retry the library, and it is operating normally until off software and reopen it again lost connections. I had to double-click the layer that links back to the library and open it to fix asset. Amazingly after I have a little changed and saved, it has been normal operation.
  • Btw, I am using the trial version of the software

Best,
Leo Lion

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Adobe Employee ,
Feb 01, 2017 Feb 01, 2017

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Thanks for the update Leo,

Glad to hear its working now!

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