Can't login for school on ipad

New Here ,
Nov 28, 2020

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I just got a new ipad to help me do my school work. My university has an enterprise account, and I just don't understand what that includes. Lightroom is listed under one of the mobile apps it offers, but when I try to login, it says "frame load interrupted."

When I try to login to creative cloud, it says "failed to connect to server." 

I've reached out to one of my professors, and I'm just not sure where to turn next. Any help is appreciated!

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Can't login for school on ipad

New Here ,
Nov 28, 2020

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I just got a new ipad to help me do my school work. My university has an enterprise account, and I just don't understand what that includes. Lightroom is listed under one of the mobile apps it offers, but when I try to login, it says "frame load interrupted."

When I try to login to creative cloud, it says "failed to connect to server." 

I've reached out to one of my professors, and I'm just not sure where to turn next. Any help is appreciated!

TOPICS
File sync

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22

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Nov 28, 2020 0
Adobe Community Professional ,
Nov 29, 2020

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is the cc app installed on your ipad?

if so, are you signed into the app with the account your school assigned to you?

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Nov 29, 2020 0
New Here ,
Nov 29, 2020

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Yes! It’s downloaded but I can’t login. --
Kayla Brooks
Pronouns: She/her/hers
Program Director
WUTM 90.3 The Hawk
Assistant Editor Her Campus UTM
The University of Tennessee at Martin
<personal info deleted -kglad>

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Nov 29, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 29, 2020

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confirm that your ipad can connect to the secure adobe servers by checking, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

p.s. don't publish personal info on public websites (adobe's or anyone else's).

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