Can't restore files from online assets

New Here ,
Jul 07, 2021 Jul 07, 2021

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In my online assets, there are lots of files that get sent to deleted. These are not old files or ones that we haven't used lately. It wasn't a big deal as long as I could restore them. I searched for a file today, found it, but when I clicked it, I got an error message that "the cloud document is currently unavailable."

jessicae93951360_0-1625663906859.png

It shows the document in the search results and even flashes it on the screen like it's going to open before this error comes up.

I sat in a chat with a rep about this a while ago, but it hasn't gotten fixed. I either need a way to keep files from getting deleted or to be able to restore them. 

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Cloud storage web assets

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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New Here ,
Jul 07, 2021 Jul 07, 2021

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That's good, but it still doesn't answer why items are being archived or deleted from my devices. I have read a bunch of help docs about CC files, but I haven't seen anything that says they will haphazardly be deleted from my computer. 

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