Can’t Upgrade my Cloud Storage on the Photography plan?

New Here ,
Mar 31, 2021 Mar 31, 2021

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I subscribe to the Adobe Photography plan, which includes a few iterations of Photoshop and Lightroom and includes 20 gigs of cloud storage. I burned through that pretty quickly, and thought I'd try to add more cloud storage to my plan. All I see, however, is an option to change plans wholesale. I can't upgrade my cloud storage at all.

What gives?

A plan that includes only Lightroom gives you access to 1 TB of clouds storage, but the one that lets gives me access to more apps, arguably giving me more need for the cloud storage won't let me upgrade?

I could jump up to the whole creative suite, gaining access to half a dozen apps and services I'll never use, but that just seems silly.

Anyone know how to work around this or any other options?

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Adobe Community Professional , Mar 31, 2021 Mar 31, 2021
Hi @Justplainpeeved, Contact Adobe support via online chat.  They will kill your current plan, waive the termination fees and enroll you in a new Photography Plan with a 1TB option which costs approx $10/month more.  1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans 2. Scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT fo...

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Hi @Justplainpeeved,

Contact Adobe support via online chat.  They will kill your current plan, waive the termination fees and enroll you in a new Photography Plan with a 1TB option which costs approx $10/month more. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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