Can't upload certain psd to my assets

Jan 24, 2018

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Using web interface, I started uploading some psd files. Process goes well, but at appr. 80-90% it suddenly goes to 100%, returns "upload complete" and files doesn't appear in "My assets" or in other sections. What can I do? Maybe it's some kind of a problem of exactly my files? But I get no errors, how to know what can be a problem?

Hi,

I had the same problem & I tried to use both the file upload & drop component & still it looks like uploading but the file is never there.

Then I downloaded Adobe Creative Cloud to try another approach, which is syncing the files from my machine & it worked

Give it a try, I hope it helps;

https://creative.adobe.com/products/download/creative-cloud

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Can't upload certain psd to my assets

Jan 24, 2018

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Using web interface, I started uploading some psd files. Process goes well, but at appr. 80-90% it suddenly goes to 100%, returns "upload complete" and files doesn't appear in "My assets" or in other sections. What can I do? Maybe it's some kind of a problem of exactly my files? But I get no errors, how to know what can be a problem?

Hi,

I had the same problem & I tried to use both the file upload & drop component & still it looks like uploading but the file is never there.

Then I downloaded Adobe Creative Cloud to try another approach, which is syncing the files from my machine & it worked

Give it a try, I hope it helps;

https://creative.adobe.com/products/download/creative-cloud

TOPICS
File sync

Views

304

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 24, 2018 0
Mar 04, 2018

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Hi,

I had the same problem & I tried to use both the file upload & drop component & still it looks like uploading but the file is never there.

Then I downloaded Adobe Creative Cloud to try another approach, which is syncing the files from my machine & it worked

Give it a try, I hope it helps;

https://creative.adobe.com/products/download/creative-cloud

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Mar 04, 2018 1
David__B LATEST
Adobe Employee ,
Mar 05, 2018

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In addition to Aliaadel's suggestion, which is a great one, you might also test if the same thing occurs from different browsers

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Mar 05, 2018 0