Cancel subscription not working

New Here ,
Feb 02, 2021 Feb 02, 2021

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Screen Shot 2021-02-02 at 21.47.47.png

I have already canceled this a while ago, but it's still charging me. When I click cancel plan, this happens ^^.

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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