Hi! I use a Mac. I am trying to access shapes that I have created using Adobe Captire in the Illustartor library. However, none of my shapes have been loading for the past few weeks because it says Creative Cloud is not connected. I've tried restarting AI and my computer, neither works. And I cannot sign into CC from the top bar on my computer; CC is greyed out and won't let me sign in.
Has anyone encountered this same issue and come up with a solution??