• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot download images to stock

Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

Cannot download images to stock all my libraries inside stock have disappeared i keep getting a cannot load libraries error message

TOPICS
File sync

Views

903

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jun 29, 2017 Jun 29, 2017

Untitled-2.jpgscreenshot.jpg

Votes

Translate

Translate
Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

Moving to Adobe Stock

Hi Cathrine,

I apologize for the issue that you are facing.

Is there a screenshot that I can refer to?

Also, have you tried to connect to your libraries via a different network connection?

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

Untitled-2.jpgscreenshot.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

As you can see there are no libraries listed to download to

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

That's strange!

Can you login to assets.adobe.com and check if your libraries show up there?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

Some of them are there some of them are showing blank thumbnails

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

About half of them are missing including stock

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

I have tried everything I have used chrome and firefox even safari on my

Iphone nothing is showing up in libraries. Everything is there inside

photoshop except I cannot sync or download anything new.

On Thu, Jun 29, 2017 at 3:57 PM, Sheena Kaul <forums_noreply@adobe.com>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

No help at all not sure what you are trying to say please give a straight answer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

No help at all

On Thu, Jun 29, 2017 at 6:30 PM, Sheena Kaul <forums_noreply@adobe.com>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

Copy link to clipboard

Copied

LATEST

Hi Cathrine,

Sorry to hear about your difficulties.

A few other things I wondered about in relation to the issue you are experiencing:

- Could you also share a screen shot of the screen with the blank thumbnails?

- Did it seem like the page with the libraries was taking a long time to load?

- Are you unable to download previews for both images and videos?

- Just to confirm, you as getting the blank thumbnails at both  https://assets.adobe.com/assets/libraries and from the stock.adobe.com website?

- Could you try restarting the computer and the see if the same thing occurs if the only web page you have open is the Libraries page (please test both sites above)?

- Does the issue still occur when the libraries are viewed in Incognito mode in Chrome? (option in the top right)

incognito.jpg

Please get back to me when you get the chance.

Thanks,

- Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines