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Cannot download images to stock

Explorer ,
Jun 29, 2017

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Cannot download images to stock all my libraries inside stock have disappeared i keep getting a cannot load libraries error message

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Cannot download images to stock

Explorer ,
Jun 29, 2017

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Cannot download images to stock all my libraries inside stock have disappeared i keep getting a cannot load libraries error message

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File sync

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433

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Adobe Employee ,
Jun 29, 2017

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Moving to Adobe Stock

Hi Cathrine,

I apologize for the issue that you are facing.

Is there a screenshot that I can refer to?

Also, have you tried to connect to your libraries via a different network connection?

Regards,

Sheena

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Explorer ,
Jun 29, 2017

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Untitled-2.jpgscreenshot.jpg

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Explorer ,
Jun 29, 2017

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As you can see there are no libraries listed to download to

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Adobe Employee ,
Jun 29, 2017

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That's strange!

Can you login to assets.adobe.com and check if your libraries show up there?

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Explorer ,
Jun 29, 2017

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Some of them are there some of them are showing blank thumbnails

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Explorer ,
Jun 29, 2017

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About half of them are missing including stock

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Explorer ,
Jun 29, 2017

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I have tried everything I have used chrome and firefox even safari on my

Iphone nothing is showing up in libraries. Everything is there inside

photoshop except I cannot sync or download anything new.

On Thu, Jun 29, 2017 at 3:57 PM, Sheena Kaul <forums_noreply@adobe.com>

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Adobe Employee ,
Jun 29, 2017

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Explorer ,
Jun 29, 2017

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No help at all not sure what you are trying to say please give a straight answer

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Explorer ,
Jun 29, 2017

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No help at all

On Thu, Jun 29, 2017 at 6:30 PM, Sheena Kaul <forums_noreply@adobe.com>

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David__B LATEST
Adobe Employee ,
Jun 29, 2017

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Hi Cathrine,

Sorry to hear about your difficulties.

A few other things I wondered about in relation to the issue you are experiencing:

- Could you also share a screen shot of the screen with the blank thumbnails?

- Did it seem like the page with the libraries was taking a long time to load?

- Are you unable to download previews for both images and videos?

- Just to confirm, you as getting the blank thumbnails at both  https://assets.adobe.com/assets/libraries and from the stock.adobe.com website?

- Could you try restarting the computer and the see if the same thing occurs if the only web page you have open is the Libraries page (please test both sites above)?

- Does the issue still occur when the libraries are viewed in Incognito mode in Chrome? (option in the top right)

incognito.jpg

Please get back to me when you get the chance.

Thanks,

- Dave

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