Cannot share link to folder in Creative Cloud

[Dan_Niemi]

In the past I shared a folder of photos with various people. It worked for a while, but yesterday folks could not download images, receiving a message that the file did not exist. So I removed the public link to the folder and attempted to create a new one, and got the following message. (I got it again this morning when I tried)

I tried creating a new link to a different folder, and was able to create the link, but when I clicked on the link, I got this message.

This has only happened when trying to share folders. Sharing individual files works as it should. I do not want to use the collaborate function to share these, as I want to restrict write access and not require an adobe id. Anyone know what's going on, or have a similar issue? I tried chat support yesterday which did not help.

Thanks in advance,

Dan

[Rajashree Bhattacharya]

You can check these:

• Creative Cloud not syncing to Creative Cloud Files Folder
• Sync settings using Adobe Creative Cloud
• How do I share a folder in creative cloud, I know how to share individual files..

Regards

Rajshree

[Ken G. Rice · Accepted solution]

Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're... requesting you to email information about the link that is not working.

[Ken G. Rice]

We have pushed a fix live and verified it for many customers. If you are still experiencing a problem please reply.