Cant save directly from applications to CC cloud

New Here ,
May 17, 2018 May 17, 2018

Copy link to clipboard

Copied

Please HELP.

I cant save directly from any Adobe application to local Adobe CC Cloud.

When I try to save for example from Photoshop to any CC Cloud local folder, the program say: You have no permmisions to save to this network location.

If I press OK and try to save again, there is file with my choosen name but with 0 size and I can presave it. Its totally weird.

I will try move Adobe CC cloud folder to disk C: from D:. Same problem.

If I want save files to another part of HDD - there is no problem.

I can move, delete or copy to CC cloud local files with no problems.

WIN 10 1803 17134.45

All Adobe CC programs uptodate

TOPICS
File sync

Views

233

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , May 18, 2018 May 18, 2018
Hi,Thanks for reporting the issue.Would you be able to collect and upload log files from your system?Here is a link to an article about the tool with a link to download it.Log Collector ToolThe tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.Also, can you please share your folder location specified in the Creative Cloud files folder in the Preferences.Engineering may have some additional questions but this wi...

Likes

Translate

Translate
Adobe Community Professional ,
May 17, 2018 May 17, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2018 May 18, 2018

Copy link to clipboard

Copied

LATEST

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Also, can you please share your folder location specified in the Creative Cloud files folder in the Preferences.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines