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Cant upload files to creative cloud

New Here ,
Aug 03, 2014

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How do I upload files to creative cloud. When I try to upload it doesn't give me the option to open the files and upload. It says I need a folder. I thought I had a folder?

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File sync

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Cant upload files to creative cloud

New Here ,
Aug 03, 2014

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How do I upload files to creative cloud. When I try to upload it doesn't give me the option to open the files and upload. It says I need a folder. I thought I had a folder?

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File sync

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204

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Adobe Employee ,
Aug 04, 2014

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How are you trying to upload the files? Are you using a web browser and the Files page at https://creative.adobe.com/files? Or are you using the file sync that comes with the Creative Cloud desktop application?

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Adobe Employee ,
Aug 11, 2014

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Hi Daley Planet,

if you're still experiencing this issue, can you try the steps below?

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

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